Customer Service

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SHIPPING


Within Canada: Ground: 1-9 days
Express: 1-2 days
FREE Ground shipping on orders over $150 *

An estimated number of shipping days for your order is stated during checkout.

* Retail only. Free shipping does not apply to remote locations or locations only accessibly by air. Overweight products (e.g. paintball cases of 2,000) are subject to additional charges which are not added when you are charged the actual shipping rate.


PARTIAL SHIPMENTS
If some of your products are in stock PGC will at it's discretion send them. You will be notified if anything is backordered. Backordered Items will be sent upon delivery to our warehouse. Partial Shipments will be sent if some of your items are in stock and the remaining items will take more than 7 days to reach our warehouse.

ADDITIONAL COSTS
Insurance costs will be added to all orders. Insurance charges are $2.05 per $100 excluding the first $100. Insurance charges cover the shipment in case of missing or damaged goods. Insurance does not cover breakage of paintballs.

ORDER PROCESSING
We will only ship to billing address if paying with credit card. No exceptions.
Orders placed before 1PM (PST) will ship the same day. Website stock indicators versus actual inventory may conflict, in such cases customer will be notified if something is out of stock.

All shipping discrepancies must be reported within 2 business days of receiving.

WHOLESALE
Shipping is at customer's expense. Customers will only be charged actual cost. Please request at time of ordering if you wish to know freight charges before shipping. Please choose the correct shipping method. Paintball Gear is not responsible for goods lost/damaged in shipping. All shipping discrepancies must be reported within 2 business days of receiving.

TRACKING
It is the customer's responsibility to track packages. Guaranteed shipping times are guaranteed by shipping companies, not by PGC.

INFORMATION ON RETURNS

Warrantees

Customer must refer to manufacturer warranty.

Catalog

In case of mis-posting of price or image in our catalog paintballgear.ca maintains the right to substitute the product with the actual product even if the image shown was incorrect. If a product was mispriced paintballgear.ca will contact you to see if you still would like the product at the actual price.


Questions?

1-866-805-9385
Call Monday through Friday,
9 AM to 5 PM Pacific Time

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Store Locations

1.866.805.9385