Not thrilled with your gear? Ordered the wrong size or configuration of something? No problem! Return it anytime within 365 days, as long as it is in sellable condition (i.e. would a reasonable person be willing to purchase this item). Please try on your products (with the tags still on) at home first - paintball field mud doesn't add too much value to products, unless it's some special fountain of youth mud.
Retail customers: New and unopened items are eligible for a refund with 30 days. Returns after 30 days or used/opened
merchandise will be eligible ONLY for a store credit.
Items returned after 365 days, Goggles and lenses taken out of their plastic wrap, paintballs, and gift cards are all final sale - sorry for being mean. Plus, we'll pay the return shipping cost if it is a result of our error or manufacturer defect. However, we DO NOT accept COD deliveries, so please make sure you follow the proper steps for your return.
And remember, if you're not sure about something; give us a call before you order it, our little Paintballgear elves are here to help you!
Wholesale accounts: Sorry different rules apply for you guys. We'll accept returns for defective items only, within 365 days. Wholesale returns will be eligible ONLY for a store credit, If you need more info contact a rep at firstname.lastname@example.org
Lastly, it is in everyone's best interest to not treat this as a gear rental, upgrade, or trade-in service. We've seen it all, and reserve the right to decline a refund where abuse of this amazing policy is evident.
This is the most liberal and generous returns policy of any Paintball Retailer (Canada or US). We dare you to find a better one - and let us know if you do!
You may cancel or modify an order at any time prior to processing at our distribution center by calling 1-866-805-9385. Unfortunately, we are not able to cancel or modify orders once they have been shipped. You'll have to be quick - in-stock orders placed before noon PT on business days get shipped the same day by our magic warehouse gnomes.
To cancel your order, click here. Your order is not cancelled until you receive confirmation.
For sure. There are two ways to go about doing an exchange:
In almost all cases, yes. If the item arrives defective or we made a mistake on your order, we will cover the cost of return shipping and sending out the correct/fixed item(s).
If something you ordered goes on sale within two weeks of your purchase, let us know and we will adjust the price*. Adjustments will be issued as store credit and must be made within 14 days of the original ship date or store purchase date. *Excluding Boxing Week
Yup, no problem. We will refund or credit accordingly.
In almost all cases the answer will be no, sorry. Most gear can reasonably be tested for fit and comfort while the tags are still attached and no stinky field mud or paint has soiled the product. Guns and hard goods are evaluated according to the "product being in sellable condition and a reasonable person would be happy paying for it" test.
If we can't guide you through a quick and easy fix over the phone, we'll gladly take a return and we'll pay for the shipping.
Sometimes, oversights can lead to what seems like a product deficiency. i.e. using the wrong air source. We try to help fix the issue first. If we can't and the item turns out to be defective, we'll take care of you. No one likes getting junk and we don't like selling junk. Our staff has been in the game for a loooong time and it is easy to spot what is abuse of gear and what is a dud. We are happy to fix situations involving duds. If we get lots of reports of the same product or line or products failing, we usually stop carrying them.
This what really separates us from the competition. We believe people should be happy with the gear they buy. If the item is in sellable condition and a reasonable person would be happy purchasing it, we will issue store credit for the return. i.e. most reasonable people are not willing to shell out for your sweat stained slide shorts, but would pay near retail for your once used Tippmann A5.
Click here to arrange returns and obtain RMA#